Discuto

Discuto

Discuto – A Systemising Ba?!


In the introduction to their book „Managing Flow, A Process Theory of the Knowledge-Based Firm“, Nonaka/Toyama/Hirata are very sceptical about the use of IT for knowledge management. They write: „In the world of business practice, knowledge management first took the form of heavy investment in information technologies (IT), an approach that turned out to be painfully ineffective, if not a downright failure. This was the result of the major misunderstanding that knowledge management is only about the efficient storage, transfer, and use of information, and the term "management" itself was  misconstrued as the simple administration or supervision of information systems. In fact, knowledge is different in nature from information or physical resources, and unless we understand the essential nature of knowledge, we cannot share or use it, and, more importantly, create it effectively.“

What then is the role of IT in knowledge management, if any? Let us at first look at the type of knowledge that is created in the different phases of knowledge management using Nonaka´s SECI-model (all figures see SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation, by Nonaka/Toyama/Konno, Long Range Planning, 33 (2000), 5-34). 

Clearly, there is no room for IT in the first phase: in the Socialisation Phase tacit knowledge is converted through shared experiences. Tacit knowledge is difficult to formalize and can only be acquired through shared experience in real-life. In the Externalization Phase tacit knowledge is articulated so that the resulting explicit knowledge can be shared. This typically done in small groups using metaphor, analogy and graphical models. In this phase the flip-chart and other creativity techniques are the method of choice, and non-verbal communication is best supported if the team is in the same place. Similary, the Internationalisation Phase offers limited IT opportunities, as here the explicit knowledge is internalized through training and learning by doing.

However, IT can help in the Combination Phase. Here, additional explicit knowledge is collected from inside and outside of the organization, the initial concept is dissiminated, enriched and validated. Here the strenght of computerized information systems can be leveraged: they allow easy dissemination of information to large groups and allow asynchronous, yet integrated management of explicit knowledge encoded in text and other data types.

Knowledge creation and conversion needs a shared context, called „Ba“ by  Nonaka/Toyama/Konno, through which the individuals can interact. In accordance with the four phases in the SECI cyle, four types of Ba can be distinguished, each one tailored to the management of particular types of knowledge assets.

Knowledge creation in a Ba is done through dialogue, involving the expression of arguments about goals, hypotheses and actions and their evaluation through discussion, Out of this process  commonly accepted knowledge assets emerge. Typically, originating and dialoguing Bas are physical spaces, while xercising Bas can be virtual e-learning solutions and systemising Bas can be virtual spaces, where digitalized knowledge assets are created. How should such a digital systemising Ba be constructed? Here is the way we approached this issue for discuto:

Looking at the systemic knowledge assests of  Nonaka/Toyama/Konno, the unifying information structure is the document, where a database is just a document of facts. A systemising Ba should therefore be based on the discussion and transformation of documents. A common virtual space is created through an Internet portal where the current status of the process (document version, comments, votes, background information) is available to all participants. The document structure is  used to structure the different arguments, i.e. comments are attached to paragraphs, both of which are seen as arguments. An important component is the evaluation of arguments. Only voting can give a direction to the discussion. The way to a document that better reflects the goals and experiences of the participants is also supported by the consensus algorithm, which indicates desirable modifications of the knowledge asset document.


About the author :

Alfred Taudes



Login or register to post comments
image_ava
ericaturner 09.12.2019 - 12:07

This was so incredibly helpful.  The visuals and instructions could not have been better written.  Thanks for putting it out there! Thanks for the reminder that relationships are the goal and that requires more than the information we can provide. If you need a support related to Canon Printer then visit here: canon printer in error state

image_ava
muneerahmed400@... 14.12.2019 - 18:29

Excellent article plus its information and I positively bookmark to this site because here I always get an amazing knowledge as I expect. Thanks for this to share with us 

image_ava
muneerahmed400@... 14.12.2019 - 18:29

Excellent article plus its information and I positively bookmark to this site because here I always get an amazing knowledge as I expect. Thanks for this to share with us showbox download

image_ava
muneerahmed400@... 15.12.2019 - 08:38
I like this post,And I figure that they having a great time to peruse this post,they might take a decent site to make an information,thanks for sharing it to me. acne scar removal cost
image_ava
muneerahmed400@... 15.12.2019 - 08:44

It was thinking about whether I could utilize this review on my other site, I will connect it back to your site though.Great Thanks. relocation services singapore

image_ava
muneerahmed400@... 24.12.2019 - 11:45
I want you to thank for your time of this wonderful read!!! international high school I definately enjoy every little bit of it and I have you bookmarked to check out new stuff of your blog a must read blog!
image_ava
SusanBenjamin 26.12.2019 - 07:07

From the individual to the largest organization, everyone today has to make an investment in IT, Actually, it guides the reader best coursework writers on the process of technology that what they want. and that is a short bio of this story.

image_ava
muneerahmed400@... 28.12.2019 - 09:21

I know your expertise on this. I must say we should have an online discussion on this. Writing only comments will close the discussion straight away! And will restrict the benefits from this information. Kiara Advani Age

image_ava
muneerahmed400@... 30.12.2019 - 07:17

Great post, please keep on sharing amazing article like this! It makes me happy reading your post. coloring with fun all time

image_ava
muneerahmed400@... 18.01.2020 - 13:58
Thanks for sharing nice information with us. I like your post and all you share with us is up to date and quite informative, I would like to bookmark the page so I can come here again to read you, as you have done a wonderful job. EZ solutions
image_ava
muneerahmed400@... 14.12.2019 - 12:56

First You got a great blog. 543 miles from San Antonio to New Orleans I will be interested in more similar topics. i see you got really very useful topics, i will be always checking your blog thanks.

image_ava
muneerahmed400@... 15.12.2019 - 08:54

First You got a great blog .I will be interested in more similar topics. i see you got really very useful topics, i will be always checking your blog thanks. ipl hair removal treatment

image_ava
muneerahmed400@... 15.12.2019 - 09:01

Particular interviews furnish firsthand message on mart size, industry trends, ontogeny trends, capitalist landscape and outlook, etc. event photography rates

image_ava
muneerahmed400@... 24.12.2019 - 11:28
This is my first time visit to your blog and I am very interested in the articles that you serve. Provide enough knowledge for me. get rid of acne scars singapore Thank you for sharing useful and don't forget, keep sharing useful info:
image_ava
muneerahmed400@... 24.12.2019 - 11:37
Great post full of useful tips! My site is fairly new and I am also having a hard time getting my readers to leave comments. singapore corporate gifts Analytics shows they are coming to the site but I have a feeling “nobody wants to be first”.