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P187
The estimated maximum speed represents an indication of the speed to be expected when using the IAS within the area of coverage of the provider’s mobile network. This includes also various use conditions like ideal free-field conditions, in house, in motion etc. Thus verification of the contracted maximum estimated speed cannot be done by single (sporadic) measurements. NRAs may elect to use crowdsourced data and/or drive tests for this purpose.
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P188
This recommendation applies for both fixed (maximum speed) and mobile IAS (estimated maximum speed). Note that this recommendation does not specify how often or how many times the measured speed must reach the maximum contractual speed value to confirm that the delivered speed fulfils the contractual promise.
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6.2.3Normally available speed
P189
According to the recitals of the Regulation the normally available speed is understood to be the speed that an end user could expect to receive most of the time when accessing the fixed Internet access service. BEREC considers that the normally available speed has two dimensions: the numerical value of the speed and the availability (as a percentage) of the speed during a specified period, such as peak hours or the whole day.
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P190
According to the BEREC NN guidelines the normally available speed should be available during the specified daily period. For example an NRA may set a requirement that the normally available speed should be available at least during off-peak hours and 90% of time over peak hours, or 95% over the whole day.
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P191
The normally available speed should be calculated based on measurement results as described in section 3.1.
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6.2.4Advertised speed
P192
According to the BEREC NN guidelines the advertised speed for a mobile IAS offer should reflect the speed that the ISP is realistically able to deliver to end users.
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P193
NRAs could set requirements in accordance with Article 5(1) on how speeds defined in the contract relate to advertised speeds, for example that the advertised speed should not exceed the maximum speed defined in the contract.
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P194
Whether the advertised speed is realistically reachable for mobile IAS or not should be evaluated on market level rather than individually for each end user.
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P195
After the measurement data is processed, the results can be aggregated. At the market level, the measurement results are summarised into aggregated values for different categories such as IAS offers, ISPs, access technologies (DSL, cable, fibre etc.), geographical area or similar.
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P196
Aggregated results of IAS performance at the market level may be used for regulatory supervision, including monitoring of the general IAS quality.
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P197
The market level data can also be used for transparency purposes by publishing statistics, as well as interactive maps showing fixed IAS performance or mobile IAS performance in a geographic area
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P198
General considerations regarding how to collect measurement data by the use of crowdsourced measurement approaches, and discussion of advantages and disadvantages of this approach, is provided in BEREC Report on Monitoring QoS of Internet access services in the context of net neutrality, see chapter 4.5.2 [4].
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6.3.1Monitoring the general IAS quality
P199
The performance of an IAS as a whole consists of packet transfer performance (see chapter 3). The KPIs referred to in section 4.2 can also give indications about a poor quality of the whole IAS.
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P200
Ideally, monitoring general IAS quality requires the permanent and continuous collection of measurement results. Data which has been generated by crowdsourced measurement tools and aggregated according to 6.3 should be processed and evaluated on a regular basis to enable the monitoring of general IAS quality, ref. Article 5(1). It is also possible to run specific measurement campaigns as required.
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P201
The market level aggregated measurement data could be used to monitor that the average available quality, e.g. speed, delay and packet loss of IAS improves over time. In addition it is important to assess whether an ISP e.g. treats individual applications differently (see section 6.4).
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