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< Back to overview page: "BEREC Consultation Platform"

Draft BEREC Report on the handling of third-party payment charges on mobile phone bills

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Privacy: Public
Author: anna.grasmane@berec.europa.eu
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<< Previous paragraphs

P63

[189] For the purposes of this Report free voice notification informing the caller of the premium rate tariff, is not considered as an alert service.

P64

[190] MK, PT.

P65

[191] BE, IE, MK, PT.

P66

[192] IE, PT.

P67

[193] BG, IE, IT, RO, SI.

P68

[194] BE, BG, EE, EL, IT, LT, MK, NL, NO, PL, PT, RO, SK, SI.

P69

[195] AT, BE, BG, HR, EE, EL, ES, HU, IE, IT, LT, MK, NO, NL, PL, PT, RO, SK, SI.

P70

[196] AT, BG, EE, DE, IT, LT, NL, PL, PT, RO, SI.

P71

[197] AT, BG, EE, DE, IE, IT, LT, NL, PL, PT, RO, SI.

P72

[198] AT, BE, BG, EL, ES, HR, HU, IE, IT, MK, NL, PT, RO, SI.

P73

[199] AT, BE, DE, IT, LT, PL, PT, RO, SI, SK.

P74

[200] Belgium clarified after submission of its responses to the questionnaire that “explicit consent” was interpreted as referring to an additional consent measure, in addition to the end-user’s consent given during his application for subscription services.

P75

[201] DE, EE, ES, HU, IE, MK, PT.

P76

[202] BE, EE, EL, HR, IE, MK, NL, PT, RO, SI.

P77

[203] AT, BE, BG, CZ, DE, EE, EL, ES, FI, FR, HR, HU, IE, LT, LV, MK, NL, NO, RO, SI, SK.

P78

Make Complaint Yes: AT, BE, CZ, DK, EL, ES, FI, FR, HR, IE, IT, LT, LV, MK, NL, PL, SK. / Make complaint No: DE, PT.

P79

Provide proof of consent Yes: BE, CZ, EL, HU, IE, IT, LT, MK, NL, PT. / Provide proof on consent No: AT, DE, DK, ES, FR, HR, PL, SK.

P80

[221] One NRA mentioned that the Ombuds is considered as alternative dispute resolution (BE). Another NRA mentioned that a complaint can only be filed if the billed service is supplied by an electronic communications service provider (LT).

P81

[222] Mobile service operator Yes: AT, BE, BG, CY, CZ, DE, DK, EE, EL ES, FI, FR, HR, HU, IT, LT, LV, MK, MT, NL, NO, PL, PT, RO, SE, SK. / Mobile service operator No: IE. / Mobile service operator no answer: none.

P82

Third party service provider Yes: AT, BE, BG, CY,CZ, DE, EE, EL FI, FR, HU IE, IT, LT, LV, MT, NL, PL, PT, RO, SE, SI, SK. / Third party service provider No: DK, HR, MK./ Third party service provider no answer: ES, NO.