Discuto

Discuto

How the Austrian Consumers’ Association reaches a wider audience to discuss the criteria for eco-labeling


Nowadays an increasing number of consumers prefers buying products or using services that are labeled eco-friendly. However, consumers often lack appropriate information.

For this reason the “Austrian Ecolabel” was created on the initiative of the Federal Ministry of Environment. Since 1990 it offers reliable orientation for the general public. To ensure the Ecolabels are awarded based on up-to-date standards, the Austrian Consumers’ Association (VKI) regularly revises the criteria. Since 2013 the VKI uses Discuto.io to discuss the new criteria proposals online.

Here’s what we did

In the discussion about the criteria for the Ecolabel for tourism, 52 participants collaboratively and constructively discussed the proposal for the new label criteria, leaving 415 comments and 2532 votes.

By the end of the discussion, 87% of all participants agreed with the final document including the new label criteria for awarding an Ecolabel to a tourist enterprise.

Christian Kornherr, Head of Studies VKI says: “Discuto helps us incorporating comments from various stakeholders on criteria being discussed. It facilitates the participation for stakeholders that would not be able to take part in the discussion process.”

 

The discussion in a nutshell

In order to gather a diverse range of input and include internal stakeholders as well as stakeholders outside of the organisation, the Austrian Consumers’ Association chose to run a public discussion on Discuto.

Regulators, customers, consultants and business practitioners joined the discussion and evaluated the existing document that contained new proposals for the label criteria by which a tourist enterprise is awarded the Ecolabel for tourism.

All 52 participants shared experiences, evaluated proposals and helped create a common understanding. Participants expressed their general agreement or disagreement with a paragraph by voting on a paragraph. By commenting on specific paragraphs or sentences a more complex dialogue with the moderator and other participants was enabled.

The benefits

The Austrian Consumers’ Association uses a standardized stakeholder process involving experts of the relevant sectors, environmental experts and representatives of the civil society. Initially, the process included questionnaires, telephone interviews and meetings.

While these methods all have their unique benefits, they also come with limitations. Personal meetings allow for in-depth discussions, but are also resource-intensive and often don’t reach a diverse audience. Telephone interviews and questionnaires allow for the collection of a comparable set of data, but don’t facilitate a discussion among all stakeholders.That’s why the VKI decided to add a new element to their process: an online discussion where they invite all stakeholder groups to discuss the criteria collaboratively.

The VKI chose Discuto as crowdbased decision-making platform, because

  • decision makers can identify controversial issues early on
  • a variety of stakeholders can be included in an open discussion, regardless of time and location.
  • moderators can engage stakeholders and promote inclusion.
  • it’s easy to upload an existing document which is automatically split into headlines and paragraphs.
  • invitations and updates about the discussion are sent to participants with the build-in email and notification system.
  • participants can easily vote and comment on specific paragraphs or sentences.
  • all changes in the document can be tracked and the result can be downloaded.


Highlights from the discussion

One major challenge was to define and explain the basic processes tourist enterprises need to apply in order to establish a sustainable management process. While these processes need to be clearly understood for enterprises to put theory into practice, they also need to include all relevant aspects that are judged during the award process. By discussing these aspects with 14 participants controversial elements were identified and the VKI was able to change the document incorporating a variety of the feedback given.

This example showcases how

  1. Discuto helped to broaden the discussion that was started in a small advisory group, find controversial issues in the proposed criteria in advance and to develop solutions with the community.
  2. The community developed a better understanding of diverging opinions that have to be taken into the decision-making process. Through an open and transparent discussion, viable compromises were reached.
  3. By moderating the discussion the decision-makers were able to easily inform the community about the reasons why certain solutions have been reached, which fosters acceptance.

Overall, an open discussion with a variety of stakeholders guarantees criteria that are both realistic and challenging, foster the broad acceptance of the eco-label as such, avoid problems with criteria that are out of touch with the real world, and make the work done by the VKI visible to a wider audience.

About the VKI

VKI, the Austrian Consumers’ Association, represents and strengthens consumer interest by informing and educating consumers about their rights and responsibilities. The non-profit organisation has a long tradition in testing goods and services in an unbiased way. The results are published in the monthly magazine Konsument. Additionally, the VKI offers help and resolution services to consumers eventually undertaking court cases and acts in different national and international institutions as the consumers’ spokesperson.

While the Austrian Federal Ministry of Agriculture, Forestry, Environment and Water Management is responsible for the creation, management and awarding of the Austrian Eco-label, the VKI advances and aligns criteria for awarding the label.


 



Login or register to post comments
image_ava
lorebarsa19@gma... 05.09.2019 - 14:23

This is really very nice so i would like to thanks for this blog good job
https://www.ankitatiwari.in

image_ava
kathleenswafforddd 07.09.2019 - 09:52

I have just visited your website, and I am glad to read the articles. The quality of the blogs roy batty coat is amazing, very well written and the language is extremely easy.

image_ava
kathleenswafforddd 11.09.2019 - 14:18

Good article, but it would be better if in future you can share more about this subject. Keep posting. the walking dead Jacket

image_ava
Withres 13.10.2019 - 15:35

Something in me has always wanted to put pen to paper and create, and here I am doing exactly what I love. As a writer, I compose quality content on women fashion blog

image_ava
kathleenswafforddd 12.09.2019 - 13:51

I regularly visit your site and find a lot of interesting information. Not only good the walking dead Jacket posts but also great comments. Thank you and look forward to your page growing stronger

image_ava
mitchelsamuel61 16.10.2019 - 09:00

I am completely agree with you, I am an amazing fan of your site, genuine guard post Keep making such stunning post dlink support, d-link support, dlink router setup, d-link router setup, dlink camera setup, dlink setup, support dlink.com, dlink customer service, d-link customer service, dlink tech support, dlink support number, support dlink, dlink customer support, d-link setup, d-link wireless router setup, d-link camera setup, gmail customer service, gmail support, gmail setup, gmail tech support, gmail help, contact gmail, gmail login help, gmail customer service number, gmail support number, gmail customer service phone number, gmail contact number, gmail customer support, gmail contact, gmail phone number, gmail support phone number, gmail help phone number, gmail help number, contact gmail support, gmail number, gmail email setup, gmail contact us, call gmail, contact gmail help, gmail set up, google voice number, google voice setup, google voice phone number, google voice customer service, google voice number setup, google voice help, google voice 800 number, google voice customer service number, google voice service, google voice support number, google voice customer service phone number, google voice 1800 number, google voice contact number, google voice toll free number, google voicemail number, panasonic customer service, panasonic support, panasonic phone number, panasonic customer service number, panasonic customer support, panasonic customer service phone number, panasonic support phone number, panasonic telephone support, panasonic customer service 24 hours, panasonic help, panasonic contact, panasonic contact number, panasonic support number, panasonic customer care number, panasonic telephone number, pinterest help, contact pinterest, pinterest phone number, pinterest customer service, pinterest support, pinterest help center, how to contact pinterest, pinterest customer service phone number, pinterest helpline number, pinterest help chat, samsung customer service, samsung support, samsung phone number, samsung contact, samsung customer care number, samsung support number, samsung help, samsung number, samsung customer support, samsung customer service phone number, samsung customer care, samsung contact number, samsung call center, samsung support chat, samsung helpline, samsung live chat, samsung customer service chat, call samsung customer service, samsung 800 number, samsung 1800 number, samsung support phone number, samsung phone customer service, samsung telephone number, tinder support, tinder customer service, tinder contact, tinder phone number, tinder customer support, tinder customer service number, tinder chat, tinder support number, contact tinder support, tinder number, tinder customer service phone number, tinder contact number, how to contact tinder, tinder help email, email tinder, tinder customer support number, call tinder, tinder helpline, twitter support, contact twitter, twitter help, twitter customer service, twitter support email, twitter phone number, twitter email, twitter support number, twitter customer service number, twitter number, call twitter, twitter support phone number, how to contact twitter, twitter contact email, contact twitter support, twitter help email, twitter help center, twitter support live chat, webroot customer service, webroot support, webroot phone number, webroot support phone number, webroot customer service phone number, webroot customer service number, webroot support number, webroot tech support phone number, webroot contact, youtube customer service, youtube phone number, contact youtube, youtube help, youtube support, youtube number, youtube customer service number, call youtube, youtube customer service phone number, youtube support number, how to contact youtube, youtube contact number, youtube support email, youtube tv help, youtube setup, youtube's phone number, youtube customer support, youtube help center, contact youtube support, youtube red customer service, youtube red customer service phone number, independent support, Official support, OEM support, independent third party support, Voice support, support phone number, support number, customer service number, customer support number, customer service phone number, customer support phone number

image_ava
Webtoolsoffers 07.09.2019 - 10:25

I know that there is a lack of information in people about eco-friendly markup but people prefer it because they are worried about the environment. Recently I read an article on Webtoolsoffers and I got to know how tech works and their effects on environment.

image_ava
kathleenswafforddd 11.09.2019 - 13:51

This is an excellent post I have seen thanks to sharing it. It is really what I wanted to see hope in future you will joker red costume continue for sharing such an excellent post.

image_ava
getbreathtaking 12.09.2019 - 23:02

excellent blog haikyuu season 4

image_ava
sofialove950@gm... 13.10.2019 - 15:43

Ambitious, outgoing individual who seeks extensive adventure in everything! Working toward achievement, best wishes messages

image_ava
xila12 24.09.2019 - 11:23

https://fcei.unan.edu.ni/matematica/community/profile/fadedritual605/
http://www.gympie.edu.asn.au/home/forums/users/fadedritual695/
http://www.itcp.edu.hn/web/index.php/foro/user/16648-fadedritual637
http://lib.akb.nis.edu.kz/user/fadedritual624
http://knsz.prz.edu.pl/forum/member.php?action=profile&uid=202294
http://ms1.taes.ylc.edu.tw/userinfo.php?uid=5303876
http://sualaptop365.edu.vn/members/fadedritual667.172539/
http://minzdrav.saratov.gov.ru/forum/index.php?PAGE_NAME=profile_view&UID=140416
https://social.saratov.gov.ru/services/forum/index.php?PAGE_NAME=profile_view&UID=99050
https://ceti.edu.gt/members/fadedritual668/profile/
http://www.kzncomsafety.gov.za/UserProfile/tabid/255/userId/179656/Default.aspx
http://ipi.tspu.edu.ru/user/fadedritual679
http://learn.smc.edu.ng/members/fadedritual610/
https://cs.byu.edu/job-posting/thetecniccom
http://esri.handong.edu/english/profile.php?mode=viewprofile&u=135843
https://setiweb.ssl.berkeley.edu/beta/team_display.php?teamid=256444
https://enlinea.unitex.edu.mx/forums/user/fadedritual623/
http://online.accakdu.edu.my/forums/users/fadedritual687/
https://www.aeriagames.com/user/lucasjacobson10/
https://profiles.wordpress.org/haileydach35/
https://www.mapleprimes.com/users/savannahkiehn13
https://issuu.com/haileyjacobson44
http://sqworl.com/de41cg
https://buddypress.org/members/haileydach35/profile/
https://www.spreaker.com/user/11584412
https://www.myvidster.com/profile/gabrielritchie44
https://disqus.com/by/gabrieljacobson49/
https://www.tor.com/members/thomasritchie55/
https://www.metal-archives.com/users/savannahjacobson28
https://mootools.net/forge/profile/gabrielritchie11
https://speakerdeck.com/gabrieldach99
https://visual.ly/users/savannahkiehn87/portfolio
http://www.authorstream.com/lucasdach08
http://www.crunchyroll.com/user/thomasjacobson15
https://www.techsite.io/u/Casey.Dixon/posts
http://www.plerb.com/haileyjacobson61
https://www.gps-sport.net/users/gabrieljacobson78
https://letterboxd.com/thomasjacobson0/
https://www.openstreetmap.org/user/savannahjacobson46
https://www.tripline.net/haileykiehn20
https://www.lomography.com/homes/haileyritchie24
http://wolpy.com/haileykiehn74/profile
http://www.feedbooks.com/user/5573237/profile
http://www.chaipaai.com/author/lucasritchie26/
http://wafironline.com/author/lucaskiehn38/
http://doodleordie.com/profile/haileyritchie04
http://www.icyte.com/users/show/612410
https://www.addpoll.com/gabrielerdman65
https://getsatisfaction.com/people/thomaskiehn71
http://prince.org/profile/lucaserdman57

http://intensedebate.com/profiles/gabrieldach19

image_ava
rebeccamorris 09.10.2019 - 07:56

BrilliantWriter is expecting that you learn more from our academic writing services and use your experience on your own. Innovative method of communication that saves you time and money. We know how to lead your projects

image_ava
sumandesai 15.10.2019 - 12:02
image_ava
david001 14.09.2019 - 10:59

Nice Post. Thanks such a helpful article you can also Visit this Website For More Realted Info.

image_ava
david001 14.09.2019 - 11:00

Nice Post. Thanks such a Nice article you can also Visit this Website For More Realted Info.

image_ava
david001 14.09.2019 - 11:02

Get Unlimited hacks Apps with Amazing Ttips&Tricks. https://techtoptricks.com/

image_ava
fowacogo 14.09.2019 - 12:59

Nice research post, I have found some useful and informative posts on this. <a href=”https://www.tech5hop.com”> Tech Shop 2018</a>  site.

image_ava
aimeehanson 17.09.2019 - 11:03

The air we breathe in, the soil we are living on and the trees which sre providing all of us a fresh oxygen.  Its not only austrian people responsibility it is duty for all of us to safe our environment from such activities which are damage our health and our life. law assignment help uk has published article for improvement we need for our lifestyle.

image_ava
Creativebrain 19.09.2019 - 08:36

Blue Ocean Medtech is a famous Oxygen concentrator manufacturers in Delhi and provides you the best healthcare machines ever. If you want to purchase your own Oxygen concentrator in delhi so you can contact us. 

image_ava
katymattress 19.09.2019 - 23:13

Are you sleepy after a workout?

One of the main reasons for working out is to gain energy. So, it must be baffling to feel sleepy after a workout, right?

When this happens, especially in the morning, it leaves one wondering what went wrong. Well, according to science, doctors, and fitness experts, the following 5 things are the reason why.

image_ava
rachelbrown 27.09.2019 - 10:25

There are many online resources for preparing for the exam. top quality and price for Exam:100% Guarantee to Pass Your AWS certified solutions architect professional dumps test and find your Amazon Certification.

aws certified solutions architect study guide
aws certified solutions architect professional training
aws certified solutions architect professional practice exam

image_ava
Helly janes 15.10.2019 - 11:30

gotoassignmenthelp.com.au is the leading assignment help provider worldwide. We have a group of online assignment help experts from top universities to help these students in the best possible manner. gotoassignmenthelp.com.au began its online assignment help Perth  services with the desire to serve students struggling in almost any subject with the support of our professional assignment experts. Each of these academic writers possesses extensive knowledge and expertise.

image_ava
Creativebrain 03.10.2019 - 09:22

Bright Career Maker a best Ias coaching centre in Faridabad and offer you the best Ias coaching classes in heavy discount. If you are in Faridabad and want to join a best Ias institute in Faridabad so contact us. For more- https://www.brightcareermaker.com/ 

image_ava
Creativebrain 11.10.2019 - 10:50

Sangeeta Industries a best Sheet Metal manufacturing company in Faridabad and provides the best sheet metal products.If you want buy metal sheets so we are the best Sheet metal fabricators in Faridabad. For more- https://www.sangeetaindustries.com/ 

image_ava
sukram 15.10.2019 - 12:48

Suk Ram Haircare promotes a lifestyle which inculcates sustainable living. We’re passionate about providing a truly luxurious experience whilst making it easier for everyone to take a step towards a more sustainable and nature-friendly lifestyle.

image_ava
petterson 18.10.2019 - 10:34

I agree with you that we are using a lot those materials which can be the reason for pollution, we should do some for its prevention otherwise life will become so difficult.  

assignment writing service

image_ava
Mary90 20.10.2019 - 11:09

I was scared that the writer would not be able to write paper for B which I needed, however he did! Thanks, dr assignmenthttps://www.writingpapersucks.com/drassignment-com-review/